This article answers frequently asked questions about depositing assets into your Peoples Reserve account. It covers supported assets, step-by-step instructions, processing times, and troubleshooting to help you fund your account securely.
Table of Contents
- Deposit FAQ Overview
- How do I deposit funds?
- Can I deposit cash or use a bank transfer?
- Which assets are supported for deposit?
- How long do deposits take to appear?
- Is there a risk of losing my funds during deposit?
- Why hasn't my deposit shown up yet?
- What can I do with my assets after depositing?
- When should I contact support?
Deposit FAQ Overview
Use this FAQ to quickly find answers to common questions about adding funds to your account, including supported networks, asset types, and what to do if a deposit is delayed.
How do I deposit funds?
To deposit funds, log in to your Peoples Reserve dashboard, navigate to the Deposit section, select the asset you wish to add, and generate a unique deposit address. Use your private wallet to send the assets to that specific on-chain address.
Can I deposit cash or use a bank transfer?
No. Peoples Reserve does not accept traditional bank transfers, wire transfers, or fiat currency (USD, EUR, etc.).
Which assets are supported for deposit?
Peoples Reserve supports a variety of assets for account funding and collateral:
- Core Assets: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and USDC.
- Platform Tokens: PRN, prBTC, and prUSD.
- SRM Collateral: Kinesis Gold (KAU) and Kinesis Silver (KAG) are supported specifically for Self-Repaying Mortgages.
How long do deposits take to appear?
Processing times depend on the specific blockchain network of the asset you are depositing.
- Deposits are credited automatically once the required number of network confirmations is reached.
- You can track the real-time status of your transaction directly from your account dashboard.
Is there a risk of losing my funds during deposit?
Yes, if the incorrect network or asset is used.
Why hasn't my deposit shown up yet?
If your deposit is not appearing, please check the following:
- Confirmations: Verify the transaction has sufficient confirmations on a blockchain explorer.
- Asset Match: Ensure you sent the correct asset to the corresponding address (e.g., sending BTC to a BTC address).
- Network Match: Confirm you used the network specified by the platform.
What can I do with my assets after depositing?
Once the transaction is confirmed and your balance updates:
- Assets can be used as collateral for platform loans.
- Funds can be used to participate in various Peoples Reserve products.
- You will typically receive a notification confirming the successful receipt of your assets.
When should I contact support?
You should reach out to Peoples Reserve Support if:
- The transaction is confirmed on the blockchain but does not show in your dashboard after an extended period.
- You encounter an error message during the address generation process.