For security reasons, Two-Factor Authentication (2FA) may be required on some accounts. This article explains what 2FA is, when it is required, how to manage your settings, and what to do if you’re locked out.
What is 2FA?
Two-Factor Authentication adds an extra layer of protection to your account. In addition to your password, you’ll need a one-time code (usually sent to your phone or generated by an authenticator app) when logging in.
When 2FA is Required
- Mandatory: Some accounts must use 2FA for compliance and security reasons. In these cases, it cannot be turned off.
- Optional: If 2FA is optional on your account, you can enable or disable it from your profile settings.
How to Manage 2FA
- Go to your Account Profile settings.
- Locate the Two-Factor Authentication section.
- Choose one of the following options:
- Enable 2FA – Follow the prompts to set it up with your preferred method (authenticator app).
- Disable 2FA – If allowed, you can turn it off from this screen.
If You’re Locked Out
- If you no longer have access to your 2FA method (for example, if you lost your phone), try using any backup codes you saved when setting up 2FA.
- If you cannot log in, submit a support ticket for assistance.