Reporting a Security Concern to Our Team

If you notice suspicious activity on your account or believe your information may be at risk, it’s important to let us know immediately. Our Security Team will review your report and take steps to protect your account.

When to Report a Security Concern

Please contact us right away if you:

• Suspect your account has been accessed without your permission

• Receive phishing emails or suspicious messages claiming to be from us

• Notice unauthorized changes to your account details (email, phone number, etc.)

• See unusual login activity or device access you don’t recognize

• Have any other reason to believe your account or personal data may be compromised

How to Submit a Report

1. Open a support ticket

   • Go to our Submit a Request

   • Select Account Security as the ticket category.

2. Include important details
   In your report, please provide:

   • Your full name and email address linked to the account

   • A description of what happened (be as specific as possible)

   • Any suspicious emails, phone numbers, or links you’ve received

   • Screenshots (if available) to help our team investigate faster

3. Mark the issue as urgent

   • If you believe your account is actively compromised, choose Urgent in the priority field when submitting your ticket.

What Happens Next

• Our Security Team will review your report.

• We may contact you for additional verification to ensure we’re speaking with the account owner.

• Once confirmed, we’ll secure your account, investigate the issue, and provide next steps.

• You’ll receive email updates as the investigation progresses.