This article explains how to complete Level 2 Identity Verification on the Peoples Reserve platform. At this stage, you will provide official government-issued identification (Driver’s License or Passport) and complete a live facial verification scan. This step is required to fully unlock all platform features.
Before You Begin
- Ensure you have a valid Driver’s License or Passport available.
- Make sure your device has a working camera, as you will be required to capture a live selfie during the setup process.
Complete Level 2 Account Verification
Follow this guide to successfully complete your Level 2 account verification process on the People's Reserve platform. This walkthrough will assist you in providing the necessary personal identification, contact details, and document uploads to satisfy all identity requirements.
Verification Initiation
1. Navigate to PeoplesReserve.com and Log In.
2. Navigate to “My Profile”
3. Click "Start Level 2 Verification"
4. Enter phone number and click “Send Code”
5. Enter verification code and click “Verify Code”
Information Entry
6. Enter your required personal information, ensuring it matches your government-issued documents.
7. Click "Continue"
8. Enter residential address and click “Continue”
9. Enter identity details and click “Continue”
10. Click "Continue"
11. Select your occupation.
Optionally, you may also provide:
- Annual Income
- Net Worth
- Source of Net Worth
Identity Document Upload
12. Review document requirements and click Continue
13. Select your document type and follow the upload instructions. Upload the front of your ID, then click Continue.
Note: if you are uploading a Passport, simply upload the biographic data page.
14. Upload the back of your ID, then click “Upload”.
Note: this step is skipped if you are uploading a Passport.
15. Capture and upload a selfie.
Note: retake the image if it is blurry.
16. Click "Upload"
Agreements and Submission
17. Read and Accept the BitGo Custodial Services Agreement and click Continue
18. Read and Accept the BitGo Electronic Trading Agreement and click Continue
19. Read and Accept the Consent to Electronic Communications and Use of Electronic Signatures and click Continue
20. Review information summary and click Ready
21. Verification Complete! Please allow up to 24 hours for your request to be processed. Some applications may need to go through a BitGo manual review process and could take longer.
Troubleshooting
Upload or Camera not working?
- Ensure each uploaded ID document file is in JPG or PNG format.
- File size for document uploads should be under the maximum limit (typically 10MB).
- If the selfie camera does not open, check your system or browser settings to ensure camera permissions are explicitly granted to the Peoples Reserve platform.
Photo rejected?
- Check that your face is clear, unobstructed, and matches your official ID photo.
- Ensure your surrounding environment is completely clear of severe glare, deep shadows, or background motion during the live camera capture.
- Retake the selfie in better lighting or switch to a mobile device with a higher-resolution camera front lens.
Still having issues?
- Clear your browser cache/cookies and retry the submission process from the beginning.
- Try a different device or supported web browser.
- Contact Peoples Reserve Support for assistance.