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Level 2 Verification

This article explains how to complete Level 2 Identity Verification on the Peoples Reserve platform. At this stage, you will provide official government-issued identification (Driver’s License or Passport) and complete a live facial verification scan. This step is required to fully unlock all platform features.

Before You Begin

  • Ensure you have a valid Driver’s License or Passport available.
  • Make sure your device has a working camera, as you will be required to capture a live selfie during the setup process.

Start Level 2 Verification

  1. Access the ID Verification section
    • From the top-right of the screen, under the ID Verification section, click the “Start Level 2 Verification” button.
  2. Enter your ID details
    • Choose your ID type: Driver’s License or Passport.
    • Enter your ID number.
    • Provide your Date of Birth.
    • Enter the Date Issued and Date Expiry from your ID.

Upload ID Documents & Take Selfie

Attach your official identity documents and use your device camera to complete the verification. The required steps differ depending on the ID type you selected:

If using a Driver’s License

  1. Upload a clear photo of the front of your license.
  2. Upload a clear photo of the back of your license.
  3. Capture a live identity verification selfie:
    • When prompted, grant the application camera access and look directly into your device's camera.
    • Take a clear, regular picture of your face. You do not need to hold up your ID or any written notes.
    • Ensure your full face is visible, well-lit, and unblocked by items like sunglasses or hats.

If using a Passport

  1. Upload a clear photo of the photo ID page of your passport.
  2. Capture a live identity verification selfie:
    • When prompted, grant the application camera access and look directly into your device's camera.
    • Take a clear, regular picture of your face. You do not need to hold up your passport or any written notes.
    • Ensure your full face is visible, well-lit, and unblocked by items like sunglasses or hats.

Terms and Submission

  1. Review and check the acknowledgement boxes to explicitly agree to the required platform Terms and Conditions, Privacy Policy, and biometric identity verification data consents.
  2. Click the “Submit” button after all fields are completed, your live selfie is captured, and the terms are accepted.
  3. Your information and documents will be sent securely to the Peoples Reserve compliance team for review.

Troubleshooting

Upload or Camera not working?

  • Ensure each uploaded ID document file is in JPG or PNG format.
  • File size for document uploads should be under the maximum limit (typically 10MB).
  • If the selfie camera does not open, check your system or browser settings to ensure camera permissions are explicitly granted to the Peoples Reserve platform.

Photo rejected?

  • Check that your face is clear, unobstructed, and matches your official ID photo.
  • Ensure your surrounding environment is completely clear of severe glare, deep shadows, or background motion during the live camera capture.
  • Retake the selfie in better lighting or switch to a mobile device with a higher-resolution camera front lens.

Still having issues?

  • Clear your browser cache/cookies and retry the submission process from the beginning.
  • Try a different device or supported web browser.
  • Contact Peoples Reserve Support for assistance.

Next Steps