This article explains how to re-submit your verification if your initial attempt was rejected or if you were asked to provide updated information.
When You May Need to Re-Submit Verification
You may be asked to re-submit verification if:
- Your verification was rejected
- Your documents were unclear or incomplete
- Your information did not match your submitted documents
- You were requested to provide updated or corrected files
Re-submitting verification allows Peoples Reserve to review the updated information and continue the verification process.
Before You Re-Submit
Before submitting again, review the reason provided for the rejection or request.
- Confirm your name, date of birth, and address match your documents exactly
- Make sure documents are clear, readable, and not expired
- Use original files or high-quality photos rather than screenshots
How to Re-Submit Verification
- Sign in to your Peoples Reserve account.
- Navigate to the verification section of your account.
- Review any notes or instructions related to your previous submission.
- Upload the corrected or updated documents.
- Submit your verification for review.
Once submitted, your verification will move back into review status.
After You Re-Submit
After re-submitting:
- Your verification will be reviewed again
- You may be contacted if additional information is needed
- Processing times may vary depending on the verification level
Avoid submitting multiple re-requests unless you are asked to do so.
When to Contact Support
Contact Peoples Reserve Support if:
- You are unsure what needs to be corrected
- You believe your documents meet the requirements but were rejected
- You encounter issues uploading documents