This article explains the most common reasons a verification request may be rejected and what you can do next. If your verification did not pass, review the sections below before submitting a new request.
Common Reasons Verification Is Rejected
Verification rejections usually happen when the submitted information does not meet required checks. This does not necessarily mean something is wrong with your account.
Information Does Not Match
- Name on your account does not match your government-issued ID
- Date of birth does not match your documents
- Address does not match your submitted proof of address
Document Quality Issues
- Blurry or low-resolution images
- Glare, shadows, or poor lighting
- Document edges are cut off
- Text is not readable
If the system cannot clearly read your document, verification may be automatically rejected.
Invalid or Unsupported Documents
- Expired government-issued ID
- Unsupported document type
- Temporary or unofficial documents
- Screenshots instead of original files or photos
Proof of Address Issues
- Document is older than the allowed time frame
- Address does not match your account profile
- Document does not clearly show your full name and address
Submissions that are blurry, incomplete, or contain incorrect information will be automatically rejected.
Duplicate or Inconsistent Submissions
- Multiple verification attempts submitted too quickly
- Different information used across submissions
- Multiple accounts associated with the same identity
Inconsistent data can trigger additional review or rejection.
What to Do After a Rejection
- Review the rejection reason shown in your account.
- Update any incorrect profile information.
- Prepare clear, valid documents.
- Submit a new verification request.
How Long Re-Verification Takes
Most verification reviews are completed within a few business days. Some cases may take longer if additional review is required.
You will be notified once your verification status changes.
When to Contact Support
Contact Peoples Reserve support if:
- You are unsure why your verification was rejected
- Your verification remains under review for an extended period
- You believe the rejection was an error
Include screenshots or details from your verification attempt to help speed up the review.